It's a unique experience for time away from the city and technology. There's no electricity, no cell signal and no wifi. Unfortunately only 2 onsen areas of the 4 they have are open. It looks like the outdoor bath and other bath haven't been open in more than 1 year. There's bugs in the rooms frequently. The food is good but not amazing. The price is a bit high for what you're getting. Maybe if all the onsen areas are open it would be more worthwhile.

Honestly, the rooms are pretty much in need for some revamping, the roads leading here can be a challenge for new drivers - do consider the Sandy / dirt road for a drive here. The rooms vents are filled with kamimushi- so if that doesn’t bother you too much - then it’s all good. The wooden panels in the onsen are on the verge of wood rot and long term damage. But considering its humble appearance - it’s still a very nice experience I would still recommend! Do take note - I wasn’t told how to off the kerosene lamp to sleep. So I had the light on the entire night. And the staff warned us to not touch it at all.

This inn is located along a mountain stream at the foot of the snowy southern Hakkoda mountain range. The only light inside the inn is lamplight, and it is a remote area with no cell phone reception. There are no electric lights, televisions, or power outlets in the rooms, and in the evening, lit lamps are brought in. In this silent, silvery world, you can enjoy a tour of the outdoor and indoor baths scattered throughout the property. At night, the moonlight illuminating the blanket of snow is also beautiful.

Charming and remote onsen ryokan. Perfect for those seeking quiet relaxation in a rustic forest environment. Visited in the winter with friends and absolutely loved it. It seems like a lot of the negative reviews are from people who booked this ryokan with severely mismatched expectations. This is a ryokan that you go to precisely for its remoteness, rustic character, digital detox (no electricity / certainly no wifi), and very very good onsen waters. A staff member comes to deliver an oil lamp to your bedroom every night! What to expect: 1. It's located in the middle of mountain wilderness 2. There's a strict bus schedule to get there in the winter (because a giant bus with special snow tires comes to pick you up from the bus stop at the base of the mountain) 3. There is no electricity or wifi in any of the guest areas 4. They're a very "local" place - their Japanese website contains more information than their English one. The staff doesn't speak anything but Japanese (but will try their absolute best to ensure your needs are taken care of) 5. They use kerosene for heating and lighting. It's smelly and you should crack open the window while using the heater 6. There are no private toilets or showers If you're ok with all of these, then you're in for an awesome time. Hands down would visit again.

One of the worst experiences me and my friends suffered and the staff were rude and unhelpful. we made a reservation through a booking site which did not inform us that the road access to the property was closed during winter months due to snow, and that only the hotel shuttle service was permitted. Unknowingly, we travelled to the property through a long, narrow, snowy, and un-lit 5km road but finally arrived safely to the destination. On arrival, the staff immediately made an issue about our arrival with the car and insisted that we had to call a tow truck (emergency services) to take our car out of the way in case that it got stuck in the ice on the way out the next day and possibly disrupt their shuttle service (as the road was narrow and could only fit one way). There is zero cell service in this isolated location, hence we were not able to make any phone calls nor check the internet for options, so we asked for their help using their hotel landline. However they were even un co-operative to help and initially insisted we use a coin operated payphone to make this phone call. obviously we also couldnt speak japanese which made it impossible for us to communicate with their local service, or have any translation available. It is also very surprising that despite this hotel serving many international guests (90% of guests that night was international), none of the staff could communicate in english and some were even terribly rude at not wanting to try, the manager in particular. after a lot of frustrating back and forth, we finally managed to convince the staff to help us make a phone call to the tow service using their landline, despite this being at their insistence in the first place. i dont understand what's so difficult, and why they insisted we use the payphone (do they realise we are paying over $150 usd per pax for this 1 night stay?? surely a mere phone call they could assist with). In the end the whole arrangement took over 4 hours to negotiate and completely ruined our entire night. and they made us pay $160 for this tow service, ridiculous. There was clearly a lapse in communication between the booking site (JapanIcan - who were also TERRIBLE at trying to help us resolve this issue, claiming it is our fault for not checking the original hotel site, even though there was zero mention or warning on their booking site) and the hotel, but what was most frustrating was how unhelpful both sides were, their attitude was downright rude.